Nicole Money

Physiotherapy & Pilates

New Patient Information

For your initial assessment & all follow up appointments, plan to arrive no more than 5 minutes prior to your appointment. Space in the waiting room may be limited due to covid-19 protocols and patients may have to wait outside for their appointment.


All initial paperwork and covid-19 screening questionnaires must be filled out by patients prior to their appointment. This can all be done from your online profile on the booking site. Please try to be on time for your assessment and appointments so that adequate time can be spent on your injury, resulting in more effective treatment sessions.


Bring any test results (X-rays, MRI, CT Scan) or doctor's referral relating to your injury. Wear or bring something comfortable to move in for your assessment and treatment sessions. 

Initial Assessment

During your initial appointment a detailed physiotherapy assessment of the injured area will be performed involving testing the muscles, joints and other structures that may be contributing to pain and movement restrictions. Depending on the type of session a patient has booked in for (i.e. craniosacral therapy, clinical Pilates, injury prevention program), other components will be added into the initial assessment depending on the patient's needs. 


At the end of the initial assessment, what the problem is and what treatment options would be most beneficial will be reviewed. A short treatment session will follow, if time permits, depending on how long it takes to complete the initial assessment. If a full treatment is desired after the initial assessment, please book an hour appointment for your initial assessment to allow sufficient time to complete both.

Follow up Appointments

All appointments are private, one on one sessions. The length and focus of follow-up appointments will depend on how many areas are injured and the patient's goals and timelines. Exercises, stretches, joint mobilizations, athletic taping, acupuncture, IMS and other physiotherapy treatments may be performed. Every treatment is specific and unique to the needs of each patient. 

Cancellation Policy

24 hours' notice is required if you need to cancel or reschedule an appointment. This allows sufficient time to contact other patients who may need a treatment at that specific time. If less than 24 hours' notice is provided or if a patient doesn't show up to an appointment, the patient will still be responsible to pay the full treatment fee for the time reserved.


A doctor's referral is not required to assess your injury and need for physiotherapy treatment. If your rehabilitation sessions will be covered by extended health benefits, a doctor's referral may be required by your insurance company to reimburse you for your treatments. Each patient's insurance and benefit plan will vary with the amount of coverage for physiotherapy and if a doctor's note is required. Please refer to your individual insurance coverage plan for more details.