New Patient Information
For your initial assessment, plan to arrive 10-15 minutes prior to your appointment to fill out some paperwork. Please try to be on time for your assessment and appointments so that adequate time can be spent on your injury, resulting in more effective treatment sessions.
Bring any test results (x-rays, MRI, CT Scan) or doctors referral relating to your injury. Wear or bring something comfortable to move in for your assessment and treatment sessions.
During your initial appointment a detailed physiotherapy assessment of the injured area will be performed involving testing the muscles, joints and other structures that may be contributing to pain and movement restrictions. Depending on the type of session a patient has booked in for (ie. craniosacral therapy, clinical pilates, injury prevention program) other components will be added into the initial assessment depending on the patient's needs.
At the end of the initial assessment, a discussion of what the problem is and what treatment options would be most beneficial will be reviewed. A short treatment session will follow, if time permits, depending on how long it takes to complete the initial assessment. If a full treatment is desired after the initial assessment, please book an hour appointment for your initial assessment to allow sufficient time to complete both.
All appointments are private, one on one sessions. The length and focus of follow up appointments will depend on how many areas are injured, and the patients goals and time lines. Exercises, stretches, joint mobilizations, athletic taping, acupuncture, IMS and other physiotherapy treatments may be performed. Every treatment is specific and unique to the needs of each patient.
24 hours' notice is required if you need to cancel or reschedule an appointment. This allows sufficient time to contact other patients who may need a treatment at that specific time. If less than 24 hours' notice is provided or if a patient doesn't show up to an appointment, the patient will still be responsible to pay the full treatment fee for the time reserved.
A doctor's referral is not required to assess your injury and need for physiotherapy treatment. If your rehabilitation sessions will be covered by extended health benefits, a doctor's referral may be required by your insurance company to reimburse you for your treatments. Each patient's insurance and benefit plan will vary with the amount of coverage for physiotherapy and if a doctor's note is required. Please refer to your individual insurance coverage plan for more details.