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Nicole Money Physiotherapy & Pilates

New Patients

For all appointments, plan to arrive no more than five minutes prior to the session as space in the waiting room may be limited due to covid-19 protocols and patients may have to wait outside.


A covid-19 screening questionnaire will be sent to patients prior to each and every appointment. If this questionnaire is not completed, patients will be screened at the door prior to their appointment. This precaution is in place during the covid-19 pandemic for everyone's health and safety. Your patience and cooperation with this is greatly appreciated. 

All appointments (initial assessment and follow up appointments) are private, one-on-one, sessions.  It is recommended that patient's wear something comfortable and flexible that is easy to move around in. Shorts and tanks tops are not provided by the clinic for patient use. Please bring these items to all appointments.

Initial Assessment

All initial paperwork and covid-19 consent forms must be filled out prior to the first appointment. This paperwork can be accessed from a patient's profile on the appointment booking site. Please bring any test results (X-rays, MRI, CT Scan) or doctor's referrals for Physiotherapy to the initial appointment. 


During the initial appointment, a complete medical history will be taken along with a detailed assessment of the injured area. Specific tests will be used to assess the muscles, joints, connective tissues and other structures to determine what is causing a patients pain and mobility restrictions. Depending on the type of session a patient has booked (craniosacral therapy, clinical Pilates, injury prevention program), other components will be added into the initial assessment depending on a patient's specific needs. 

Physiotherapy Assessment

At the end of the assessment, a complete review of the findings and what treatment options would be most beneficial will be discussed. A short treatment session will follow, if time permits, depending on how long it takes to complete the initial assessment. If a full treatment session is desired following the initial assessment, please book a 90-minute appointment to allow for sufficient time for both.

Follow-up Appointments

Recommendations on the length and frequency of follow -up appointments will be discussed following the initial assessment. This will vary with each patient depending on their injuries, goals and where they are in their recovery process. 

During a follow-up appointment a wide variety of therapeutic techniques may be used, such as:  joint mobilizations, athletic taping, exercises and stretches, acupuncture, and IMS. Every treatment is specific to the unique needs of each patient and will be discussed prior to its use in a therapy session.

Cancellation Policy

24 hours' notice is required to cancel or reschedule an appointment. This allows sufficient time to contact other patients who may be the waitlist for an appointment. If less than 24 hours' notice is provided or if a patient doesn't show up to an appointment, the patient is still responsible to pay the full treatment fee for the time reserved.

Fees & Insurance Billing

The cost of a Physiotherapy treatment depends upon the length of the appointment booked. Please refer to the booking site for current appointment fees. 

Direct billing to select insurance companies is offered at the clinic. Patients are responsible for checking their own insurance coverage for physiotherapy. If the full amount of the appointment is not covered by insurance, the patient is responsible for paying the balance owing. The clinic is unable to bill a non-show appointment (patient's does not show up for their appointment) to an insurance company and the patient will be responsible for paying the full cost of the missed appointment.


A doctor's referral is not required to assess a patients injury and need for physiotherapy treatment. If a patient's rehabilitation sessions are billed to an insurance company, a doctor's referral may be required for reimbursement. This will vary with each insurance plan and coverage. Patients are recommended to consult their extended health plan for more details on coverage. 

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