top of page
Nicole Money Physiotherapy & Pilates

New Patients

Every appointment at the clinic are private, one-on-one, sessions.  Please wear something that is comfortable and easy to move in. Shorts and tanks tops are not provided by the clinic for patient use. 

Initial Assessment

All initial paperwork must be filled out prior to the first appointment. This paperwork can be accessed from a patient's profile on the appointment booking site. Please bring any test results (X-rays, MRI, CT Scan) pertaining to your injury to the initial appointment. 


During the initial assessment, a complete medical history will be taken along with a detailed evaluation of the injured area. Specific tests will be used to assess the muscles, joints, connective tissues and other structures to determine what is causing a patients pain and mobility restrictions. Depending on the type of session a patient has booked (craniosacral therapy, clinical Pilates, injury prevention program), other components will be added into the initial assessment depending on a patient's specific needs. 

Physiotherapy Assessment

At the end of the assessment, a complete review of the findings and what treatment options would be most beneficial will be discussed. A short treatment session will follow, if time permits, depending on how long it takes to complete the initial assessment. If a full treatment session is desired following the initial assessment, please book a 90-minute appointment to allow for sufficient time for both.

Follow-up Appointments

Recommendations on the frequency and duration of follow -up appointments will be discussed following the initial assessment. This will vary with each patient depending on their injuries, goals and where they are in their recovery process. 

During follow-up appointments, a wide variety of therapeutic techniques may be used, such as:  joint mobilizations, athletic taping, exercises and stretches, acupuncture, and IMS. Treatments are specific to the unique needs of each patient and will be discussed prior to its use.

Cancellation Policy

24 hours' notice is required to cancel or reschedule an appointment. This allows sufficient time to contact other patients who may be the waitlist for an appointment. If less than 24 hours' notice is provided or if a patient doesn't show up to an appointment, the patient is responsible to pay the full treatment fee for the time reserved.

Fees & Insurance Billing

The cost of a Physiotherapy treatment depends upon the length of the appointment booked. Please refer to the booking site for current appointment fees. 

Direct billing to select insurance companies is offered at the clinic. Patients are responsible for checking their own insurance coverage for physiotherapy. If the full amount of the appointment is not covered by insurance, the patient is responsible for paying the balance owing. The clinic is unable to bill a non-show appointment (patient's does not show up for their appointment) to an insurance company and the patient will be responsible for paying the full cost of the missed appointment.


A doctor's referral is not required to assess a patients injuries and need for physiotherapy treatment. If a patient's rehabilitation sessions are billed to an insurance company, a doctor's referral may be required for reimbursement. This will vary with each insurance plan and coverage. Patients are recommended to consult their extended health plan for more details on coverage. 

bottom of page