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Frequently Asked Questions

Nicole Money Physiotherapy & Pilates

Do I need a doctor's referral to see a Physiotherapist?

No. A doctors note is not required to receive a physiotherapy assessment and treatment. Some insurance companies require a doctor referral to get reimbursed for physiotherapy. This varies with each insurance company and individual policy.  It is recommended that patients contact their insurance company directly for further information. 


If my Physiotherapist uses acupuncture as part of my treatment can I submit the receipt to my insurance company for acupuncture?

No. Only services provided by a licensed Acupuncturist or a Traditional Chinese Medicine Doctors can be claimed on extended medical benefits as acupuncture. Registered Physiotherapists that have received additional training and are certified in acupuncture are allowed to use it with their patients during a physiotherapy treatment session. Since the acupuncture session is being provided by a licensed and registered Physiotherapist, treatments can only be claimed under "Physiotherapy" for reimbursment by an insurance company.


I submitted my name to the waitlist and haven't received a call for an appointment. Why has this happened?

The waitlist for an initial assessment as a new patient is at least six to eight months long. I understand this is frustrating. Once a patient has put their name to the waitlist, they will contacted for an appointment when there is an opening in my schedule. New patients are only taken on when there is the space and time in the schedule to meet the needs of their injuries. This results in better outcomes and more consistent and effective treatment sessions. Your patience with this is greatly appreciated.


Can you direct bill my insurance provider for custom orthotics?

Custom Orthotics can only be directly billed through the following insurance providers: Royal Canadian Mounted Police (RCMP), Canadian Armed Forces (CAF) and Veterans Affairs Canada (VAC). All other insurance providers cannot be direct billed for custom orthotics. Patients are required to pay for their custom orthotics upfront and submit the receipt for reimbursement to their insurance provider. A 60% deposit is required prior to the fabrication of the orthotics. When the orthotics are completed and ready to be picked up, the remaining balance is due. 


Patient are responsible for checking their insurance coverage for custom orthotics. Most insurance companies require supporting documentation such as: a doctors note, the biomechanical assessment of the foot and ankle performed by a Physiotherapist and other supporting paperwork. These requirements vary by each insurance provider and policy. Patients are advised to check their insurance coverage prior to their appointment for further details and ensure custom orthotics casted by a Physiotherapist are covered under their policy.

Custom orthotics are non-refundable. If there is an issue with the orthotics, they will be sent back to Paris Orthotics and every effort will be made to correct the issue and achieve an optimal fit and desired outcome.

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