Frequently Asked Questions

Do I need a doctor's referral to see a Physiotherapist?

No. You do not require a doctors note to receive Physiotherapy treatment. Some insurance companies will require that you submit a doctor's referral to get reimbursed for your treatments. This varies with each insurance company and individual policy. It is best to check with your insurance company directly if you will be submitting your receipts. 

If my Physiotherapist uses acupuncture as part of my treatment can I submit the receipt to my insurance company for acupuncture?

No. Only services provided by a licensed Acupuncturist or a Traditional Chinese Medicine Doctors can be claimed on extended medical benefits as acupuncture. Registered Physiotherapists that have received additional training and are certified in acupuncture are allowed to use it with their patients during a physiotherapy treatment session. Since the acupuncture session is being provided by a licensed and registered Physiotherapist, treatments can only be claimed under "Physiotherapy" for reimbursment by an insurance company.